Effective Date: January 13, 2026

Fast Friendly Computers (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, or use our services.

1) Information We Collect

We may collect the following categories of information:

Information you provide to us

• Name

• Email address

• Phone number

• Address or ZIP code (if provided)

• Details about your IT/computer issue or service request

• Any information you choose to submit through forms, chat, email, or phone

Information collected automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and actions taken on our site

• Approximate location (based on IP)

• Referring website or ad source

Information from third-party platforms

If you submit your information through third-party platforms (such as Facebook/Instagram lead forms), we may receive the information you provide through those platforms (for example: name, phone number, email, and answers to form questions).

2) How We Use Information

We use your information to:

• Respond to inquiries and service requests

• Provide remote or on-site IT/computer support

• Schedule appointments and deliver customer service

• Send service-related messages, confirmations, and updates

• Improve our website, services, and customer experience

• Prevent fraud, abuse, or security incidents

• Comply with legal obligations

3) Communications (Calls, Texts, and Email)

If you provide your phone number or email address, we may contact you regarding your request, appointment, service updates, and related customer support.

Text messaging: If you opt in or provide your number in connection with a service request, you agree we may send texts related to that request. Message and data rates may apply. You can opt out of marketing texts at any time by replying STOP (if applicable) or by contacting us.

We do not sell your phone number or email address.

4) How We Share Information

We may share your information in limited situations, including:

• Service providers who help us operate our business (for example: website hosting, analytics, customer communication tools, scheduling, payment processors)

• Advertising platforms (for example: Meta/Facebook) to measure ad performance and improve targeting (typically via cookies/pixels and aggregated reporting)

• Legal or safety reasons if required by law, court order, or to protect rights, safety, and security

We do not sell your personal information.

5) Cookies, Analytics, and Advertising

Our website may use cookies, pixels, and similar technologies to:

• Enable site functionality

• Understand website traffic and usage

• Measure advertising performance and conversions

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

6) Customer Devices and Data (Service Work)

As part of providing IT/computer repair and support, we may have access to data stored on customer devices (such as files, accounts, or settings). We access customer data only as necessary to diagnose, repair, secure, or complete the requested service.

We do not intentionally access personal files unrelated to the service request. We do not sell customer device data.

7) Data Security

We take reasonable measures to protect personal information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8) Data Retention

We retain personal information only as long as needed to:

• Provide services and customer support

• Maintain business records

• Comply with legal and tax obligations

• Resolve disputes and enforce agreements

9) Your Choices and Rights

Depending on your location, you may have rights to:

• Request access to the personal information we hold about you

• Request corrections or deletion

• Opt out of certain communications

To make a request, contact us at the email below.

10) Children’s Privacy

Our services and website are not intended for children under 13, and we do not knowingly collect personal information from children.

11) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12) Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact:

Fast Friendly Computers

Email: fastfriendlycomputers@gmail.com